Travel Privileges

Enjoy various services and benefits from QNB First for your travel convenience. 

• Pick-up services from and to domestic airport, Whoosh station and airport in Singapore.
• Enjoy complimentary pick-up services from and to the domestic airport and Singapore to ensure the best traveling experience by Premium cars. You may enjoy this domestic Airport Transfer in many cities in Indonesia that available in Jakarta, Bandung, Semarang, Solo, Yogyakarta, Surabaya, Malang, Bali, Lombok, Medan, Makassar, Manado, and Balikpapan.
• You may also enjoy pick-up service from and to Whoosh station in Jakarta and Bandung.

Customer Criteria:

Especially for Types 2 and 3 customer may enjoy the combination between domestic Airport Transfer quotas and Singapore Airport Transfer quotas, provided that 1 Singapore Airport Transfer quota will deduct 3 Domestic Airport Transfer quotas.

Terms and Conditions:

• The average portfolio start from IDR2 billion which is a combined from time deposit, savings (Premium Savings Account with the average minimum fund of IDR100 million) and Wealth Management products (Bancassurance with minimum of IDR25 million or Mutual Funds/Bonds with minimum of IDR100 million)
• For the Wealth Management product only valid for Allianz Bancassurance product, mutual fund/bonds.  
• Starting from July 1, 2025 - December 31, 2025, customers can enjoy this service after being a QNB First customer for at least 3 months.

Domestic Airport Transfer Reservation Terms and Conditions:

• Maximum H-2 Working Days reservation before pick-up schedule
• Maximum cancellation of H-1 reservation prior to pick-up schedule
• For Type 1 and type 2 Customers : Type of vehicle Toyota Innova
• For Type 3 Customer : Type of vehicles Toyota Innova, Hyundai Ioniq 5, Toyota Alphard or Toyota Pajero*
• The type of vehicle  depends on the availability and the covered zone, if it is not available, it will be replaced with a similar type of vehicle

*) only available in Bali area

Singapore Airport Transfer Reservation Terms and Conditions:

• Maximum H-5 Working Days reservation prior to pick-up schedule.
• Maximum cancellation of H-3 reservation prior to pick-up schedule
• Type of vehicle Toyota Alphard or similar type
• Maximum 4 passengers
• It is not allowed to bring children with a height of less than 1.3 meter. if there is a child of this height, the customer will be charged an additional fee for the Car Booster with a nominal amount of IDR196,000
• Maximum baggage : 2 cabin baggage equivalent to 7 kg and 2 baggage suitcases equivalent to 23 kg
• Pick-up time at the airport is a maximum of 1 hour after landing, or customers will be charged an additional fee of IDR265,000/15 minutes. More than 45 minutes will be charged IDR900,000
• Pick-up time at the Hotel (other than the Airport) is a maximum of 15 minutes from the predetermined hour, or the customer will be charged an additional fee of IDR265,000/15 minutes. More than 45 minutes will be charged IDR900,000
• Additional fees above follow the applicable exchange rate, prices will be adjusted in the event of a surge in the exchange rate
• Pick-up fee includes toll and parking fees for one stop only
• Costs for the use of facilities outside the provisions will be borne by the customer.

To complement your travel convenience, QNB First presents new services Premium Airport Special Service (PASS) up to 2 times a year. This services only for our loyal QNB First customers and valid in selected airport.

Premium Airport Special Services will provide services as follow:

• An officer that will greet you at the airport
• Flight check- in assistance
• Baggage handling and escorting
• The officer will escort you to the departure gate

You can enjoy the benefit at selected airport as follow:

The criteria for QNB First customer who can use the benefits of airport handling, Premium Airport Special Service (PASS) services are :

• Average AUM starts from IDR1 billion which is a combination of Time Deposit, Savings (Premium Savings Account with a minimum average of IDR100 million) and Wealth Management (Bancassurance with a minimum premium of IDR25 million or Mutual Fund / Retail SBN with a minimum of IDR100 million)
• Starting from July 1, 2025 - December 31, 2025, customers can enjoy this service after being a QNB First customer for at least 3 months
• Have QNB First Debit Card

To enjoy the PASS service, QNB First customer must make a reservation 3 working days prior the scheduled trip through Bank QNB Indonesia Contact Center or contact your Relationship Manager.

We understand and constantly strive to make your time more valuable and enjoyable in the airport. As QNB First customer, now you can enjoy Executive Lounge services only IDR1 by using QNB First Debit Card at the following Airport Lounge: